Privacy Policy

1.1 Information You Provide

When you use our quote request forms or contact us, we collect:

• Name and professional title
• Work email address
• Company name and size
• Technical requirements (GPU cluster preferences, node counts)
• Timeline and current cloud provider information
• Any additional information you choose to provide in messages

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data (country/region level only)
• Browser type and version
• Device information (desktop/mobile, operating system)
• Pages visited, time spent, and navigation paths
• Referring website (if you clicked a link to reach us)
• Date and time of access

1.3 Information We Do NOT Collect

We respect your privacy and do NOT collect:

• Personal email addresses (only work emails)
• Financial information or payment details (billing handled separately)
• Precise GPS location data
• Social media profiles or activity
• Third-party tracking for advertising purposes

2.1 Primary Uses

We use your information to:

• Provide quotes and proposals - Generate custom GPU infrastructure pricing based on your requirements
• Respond to inquiries - Answer technical questions and provide support
• Deliver services - Provision and manage GPU infrastructure for customers
• Improve our platform - Analyze usage patterns to enhance user experience
• Send service updates - Notify you about capacity, maintenance, or important changes (if you're a customer)

2.2 Legal Basis (GDPR)

Under GDPR, we process your data based on:

• Consent - You voluntarily submit forms and agree to our terms
• Contract performance - Necessary to provide services you request
• Legitimate interests - Improving our services and preventing fraud
• Legal obligations - Compliance with UK and EU data protection laws

2.3 What We Do NOT Do

• ❌ Sell your data to third parties
• ❌ Share your information with advertisers
• ❌ Send unsolicited marketing emails (we only contact leads who requested quotes)
• ❌ Use your data for purposes beyond those stated in this policy

3.1 Where Your Data is Stored

Your data is stored in:

• UK Data Centers - Primary storage in Manchester and Liverpool
• EU Data Centers - Backup in Düsseldorf, Germany and Marseille, France
• 100% Sovereign - All data remains within UK/EU jurisdictions
• No US Cloud Providers - We do not use AWS, Azure, or GCP for personal data storage

✓ GDPR Compliant • ✓ UK Data Protection Act 2018 • ✓ EU-UK Adequacy Decision

3.2 Security Measures

We protect your data with:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Role-based access controls (only authorized staff can access data)
• Regular security audits and penetration testing
• Automated backup systems with 30-day retention
• 24/7 security monitoring and incident response

3.3 Data Retention

• Quote requests - Stored for 2 years or until you request deletion
• Customer data - Retained for duration of service + 7 years (legal requirement)
• Analytics data - Anonymized after 26 months
• Email communications - Stored for 3 years for business records

5.1 Cookies We Use

5.2 Managing Cookies

You can control cookies through:

• Our cookie banner (appears on first visit)
• Your browser settings (most browsers allow blocking/deleting cookies)
• Cookie Policy page for detailed management

5.3 Third-Party Services

We use minimal third-party services:

• Google Analytics - Website analytics (IP anonymization enabled)
• Netlify - Website hosting (analytics disabled)

We do NOT use advertising networks, social media pixels, or retargeting cookies.

6.1 When We Share Data

We only share your information in these limited circumstances:

• Service Providers - Trusted partners who help operate our business (e.g., email services, CRM systems). All providers are GDPR-compliant and bound by data processing agreements.
• Legal Requirements - If required by law, court order, or government request (we will notify you unless legally prohibited)
• Business Transfers - In the event of a merger, acquisition, or sale of assets (you will be notified and can opt out)
• With Your Consent - Any other sharing only occurs with your explicit permission

6.2 International Transfers

All data remains within UK/EU. We do NOT transfer data to:

• United States or other non-EU countries
• Jurisdictions without adequate data protection